| Integrity
is our Foremost Product, since 1996. |
|
Megan
Duncan is pictured with a sign she built
with materials donated by Securepets
for the Oak Ridge Animal Shelter. |
Why
Purchase from SecurePets?
Thank you for visiting
SecurePets.com and considering us for
your pet products. While we realize
that there are many other sites marketing
similar merchandise, we feel that we
are often the best value. Why? Integrity, Value, Knowledge,
and Accountability. We
invite you to review this page, and
feel secure knowing that you will be
joining over 25,000 other customers
who have trusted us with their pet
needs.
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| INTEGRITY. We
believe that satisfied customers are the
best advertisment. We do our best to always
provide accurate product information, and
will always offer unbiased support to help
you make the best decision. We are committed
to standing by our word, and know that
we must ultimately answer to a higher power.
Please check our About
Us/Contact page for additional information. |
| VALUE. We
do regularly check other websites to make
sure our prices are competitive. However,
we feel that we often provide a better
value, even if we are a few dollars higher
than a competitor. We DO NOT charge
restocking fees on returns, nor
do we charge cancellation fees if you decide
to cancel your order before it is shipped.
Many other companies do, and we strongly
recommend that you check the 'Policies'
or 'Returns' pages of other sites before
you purchase. We also offer a money-back
period on all purchases that begins when
you receive the order, not when it is shipped.
Please check our Warranty
Page for details. |
| KNOWLEDGE. Our
staff are all pet owners themselves, and
actually use many of the products we offer
on our site. We pride ourselves in being
able to offer accurate product knowledge
and recommendations, and assistance in
choosing the best item for your needs.
We do have an electrical engineer on staff
who can assist with the most difficult
installations. Our staff is not paid on
a commission per order basis, so there
is no pressure to push a particular brand
or item. |
| ACCOUNTABILITY. Every
customer who purchases from us
online has the opportunity through
BizRate.com to provide feedback at
the time of the purchase as well as
after the purchase is delivered. BizRate
has monitored our transactions since
1999, and posts all comments,
good or bad. You have the peace of
mind of knowing that literally thousands
of others have purchased from us, and
have posted overwhelmingly positive
comments. Click this icon to read our
current reviews: |
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